Terms & Conditions
These Terms and Conditions govern your use of our removal services. By booking our services, you agree to be bound by these terms.
Service Agreement
When you request a quote and we accept your booking, a contract is formed between you and All Things Gone for the provision of removal services as described in your booking confirmation.
Pricing & Payment
All quotes are valid for 30 days from the date provided. Payment is due upon completion of services unless otherwise agreed in writing. We accept cash and bank transfer.
Liability & Insurance
We maintain comprehensive insurance covering goods in transit and public liability. Our liability is limited to the value declared by you or the replacement cost of damaged items, whichever is lower. High-value items should be declared at the time of booking.
Customer Responsibilities
You are responsible for:
- Providing accurate information about items to be moved
- Ensuring clear access to both collection and delivery addresses
- Being present or arranging authorized representation during the move
- Declaring any hazardous or valuable items
Cancellation Policy
Cancellations made with more than 48 hours notice incur no charge. Cancellations with less than 48 hours notice may be subject to a cancellation fee to cover our costs.
Prohibited Items
We cannot transport hazardous materials, illegal items, perishable goods, or items of extraordinary value without prior arrangement and appropriate insurance.
Disputes
Any disputes will be handled in accordance with UK law. We aim to resolve all issues amicably and promptly.
Contact
For questions about these terms, please contact us at hello@allthingsgone.co.uk or call +44 7552 000929.